Event Programme

Agenda

09:00-09:30
1

Arrival

Tea and coffee will be served from 09:00. We kindly ask that everyone takes their seats at 09:15 for a prompt 09:30 start.
09:30-09:40
2

Chair's welcome

Nigel Stevens Chair
09:40-10:00
3

Transport Focus Business Plan 2024-27

Alex Robertson Chief Executive, Transport Focus
10:00-10:20
4

Keynote address: Transport challenges and opportunities in the West Midlands

Anne Shaw OBE Executive Director, TfWM
10:20-11:00
5

Travel disruption and information mangement

How can the user experience be improved among those caught up in disruption? How can users be better informed?
11:00-11:20
6

Questions and discussion

11:20-11:35
7

Break

11:35-12:15
8

Antisocial behaviour and travel safety

What are the barriers to the perception and reality of safe travel? How can travel across all modes be made to ensure passengers feel safe and are safe?
12:15-12:35
9

Questions and discussion

12:35-12:50
10

Corporate Affairs

12:50-12:55
11

Any other business

12:55
12

Closing remarks

Nigel Stevens Chair
13:00
13

Close and Lunch

About this event

Meet our Speakers

Anne Shaw OBE

Executive Director, Transport For West Midlands

Alex Robertson

Chief Executive, Transport Focus

Martin Colmey

Operations Director, Network Rail

Jonny Wiseman

Customer Experience Director of West Midlands Trains

Tori Lazenby

Regional Midlands Director for National Highways

Paul Franks

Security and Policing manager at West Midlands Combined Authority

Find out more about the independent transport watchdog

Transport Focus is the independent watchdog for transport users. We put the interests of transport users first and aim to get the best deal for passengers and road users.

Visit the Transport Focus website